Order and delivery
Shipping Policy
Welcome to the Shipping Policy of Misterlamp Auckland! We want to make sure you have a seamless shopping experience. Below are the details regarding our shipping process.
Shipping Details
| Stage | Duration | Cost |
|---|---|---|
| Order Processing Time | 0–1 Business Days | Free |
| Shipping Time | 5–7 Business Days | Free |
| Total Delivery Time | 5–8 Business Days | Free |
Order cutoff time: 10:00 PM (UTC+13) Monday to Friday.
Please note that during busy periods such as public holidays or promotional sales, delivery times may be longer.
Shipping Partners
We work with trusted logistics partners to ensure your order is delivered safely and on time. Orders to New Zealand are typically delivered via national carriers such as NZ Post or their logistics affiliates.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order at any time using our Order Tracking Page.
Customs and Import Taxes
For orders shipped within New Zealand, customs duties and import taxes are generally not applicable. However, should any additional fees be charged, they are the responsibility of the customer and must be paid upon delivery.
Address Changes
If you wish to change your delivery address after placing an order, please contact our customer service as soon as possible at info@misterlamp-auckland.com. We will do our best to accommodate the change, but we cannot guarantee address changes if your order has already been processed or shipped.
Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect at a collection point, we reserve the right to charge for return and reshipping costs.
Customer Service
If you have any questions about our shipping policy, please do not hesitate to contact our customer service via info@misterlamp-auckland.com. We aim to respond within 3 business days.
Contact Information
Company Name: Witteveen Commerce LLP
Registered Address: 32 Kinburn St, London, SE16 6DW, United Kingdom
Email Address: info@misterlamp-auckland.com
Phone Number: +64 9 802 4853
Customer Service Opening Hours:
We are available to assist you during the following hours (New Zealand Daylight Time):
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: Closed
For more information, please visit our FAQ Page or Contact Page.
Track your order anytime at our Order Tracking Page.